We so appreciate being able to reuse our custom insulated boxes & liners again and again! Your box and liner can be used as a travel cooler or recycled at your local recycling center - or return it back to us to use again.

OPTION 1 : The Post Office (USPS)

You can send a box back through the post office using the “Media Mail Rate” (It will take 8-10 days via snail mail but that is okay with us!) Simply place a used book inside (It has to be a book not a magazine - we will donate this to our local community), remove any notes and ice bags from inside the box, take to your local post office to mail back to us for $6-$8. You can also send Priority Mail or “Retail Ground”.

send to : Heartland Goats 1257 Sanguinetti Road #261, Sonora, CA 95370

Once you’ve sent 10 boxes back via USPS at your cost, we would love to reward you with $120 in credit on your next order! Just email us after 10 returns for your code


We can provide a UPS return label to leave the box(es) on your porch for pick up or you can take them to a UPS shipping center. The UPS label costs us a little more than the price of the liner, so we require that you save 2-4 of the boxes of the same size to stack and tape together as one box (since they are so light empty) before you ship them back. Email to print a return UPS label!

Since we cover the shipping cost on this option, it is the only one that doesn’t qualify for a shopping credit, thanks for understanding!